Mosaicnet

Information Technology


Mosaic aim to make our customers IT needs an easy
and streamlined process so they can focus on what really counts for their business!
We can take care of it all from a project deployment, relocation, supplying a singular service or a complete package.
Your IT solutions is up to you. Here is an overview of some of our services the help you understand what Mosaic can offer your business.



Customised Solutions

We understand that not all businesses are the same that is why Mosaic specialises in customising services and solutions for your individual business needs. Our team of highly experienced professionals can help deploy the required service for your individualised requirements.


Onsite IT Support

Help Desk, either over-the-phone or in a remote session, is available for you and your staff. It can be included in your monthly maintenance service agreement or provided on an ad hoc basis whenever you need it. And, when necessary, our technicians can provide onsite support at your location. In emergencies, for instance if your server goes down, we can have a technician onsite quickly to get you back up and running 24/7. Mosaic can also assist your existing IT staff and we are happy to discuss your needs from a project, particular parts of your IT environment, or the entire network and ongoing support.


Remote Support and Monitoring

Mosaic has been providing remote support and monitoring services for over 19 years, and this experience is coupled with our teams use of multipul platforms and strategies for achieving these services. From dial-in support to be able to see your issues, to software we install to monitor and alert us to any issues such as disk space critical occurrences, unauthorised access or file downloads/transfers are just some of the IT systems monitoring Mosaic undertakes with our contracted clients.


Software

We understand that not all businesses are the same that is why Mosaic specialises in customising services and solutions for your individual business needs. Our team of highly experienced professionals can help deploy the required service for your individualised requirements.


Infrastructure & Hardware

Whether your entire infrastructure needs updating, or you just need a new workstation or server, Mosaic's team of experienced technicians will get you up and running quickly and efficiently.
Mosaic’s experience in working across diverse industries has enhanced our ability to assess each business’s unique needs with in terms of their own hardware and peripheral requirements. We’ll make sure that your business is utilising the latest technology to help you get the job done faster and more efficiently. Having the right ‘tools’ is essential to make your IT seamless to your business effectiveness and can improve your business functionality.
Our approach is to meet with you and discuss your business needs, issues and future plans. We can undertake an onsite infrastructure and hardware review. Then we provide recommendations which we discuss with you helping you determine the best course of action to provide appropriate IT solutions for your business, within your time and budget constraints.


Managed Services

Managed services is a diverse area of the assistance that Mosaic may benefit your business. The areas of options available is extensive and there is a separate page dedicated to our managed service options. For more information - click here

Cloud Services

Mosaic Networks & Telecommunications can truly integrate your IT and Telco requirements into the cloud. This is such a growing product area and our ability to provide not only the support, but also the service itself as MN&T is a Retail Service Provider (RSP) and further information is available – click here.


No matter what your current business structure is from adhoc systems, to full server environments Mosaic can handle it all. Our services have been proven to be reliable, and take the pain out of IT for diverse businesses. Talk to Mosaic today to see how we can support your business, from simple computer systems, and complex server infrastructure right through to cloud-based environments still need onsite service on occasion. Mosaic's team of technicians provide you with whatever level of support you need.